Our frequently asked questions.

  • Hereditary Studio prides itself on our range of products, formulated through the collaborative efforts of a diverse, multi-disciplinary team of experts. Our renowned department of vetted formulators, small-batch manufacturers, chemists, and botanists work in unison, harnessing their precision and unmatched skill to ensure that every product that leaves our Toronto-based studio headquarters is not only effective and safe but also of unparalleled quality.

  • All of our care products are meticulously formulated using only the purest organic and natural ingredients. This ensures that each bottle is completely devoid of any harmful toxins or synthetic substances that could pose a risk to your well-being or the environment. We refrain from utilizing artificial chemicals, including Parabens, Phthalates, Sulfates, BHA, BHT, fragrances, PEG, and DEA, as well as unsafe components such as mineral oils, aluminum, nanoparticles, and GMO’s.

  • All the ingredients we utilize are 100% Certified Organic, conforming to the strict NOP regulations, starting from the soil in which they grow to the cultivation process through the accumulation and final processing of these components for use in our formula(s). However, as a small business with limited means, our resources at the moment are best spent on creating high-quality products and experiences for our consumers while keeping our sustainability pledge to the Earth. Hence, we are yet to pursue USDA organic certification due to the cost of obtaining the logo

  • A significant number of our products are packaged in pharmaceutical-grade amber glass, as our formulations contain a high concentration of active botanical extracts, the stability of which cannot be guaranteed if they are housed in clear glass or plastic.

  • As our products are crafted meticulously in small, artisanal batches with exclusively organic ingredients, we humbly request your understanding that we are unable to offer refunds or exchanges for any reason other than the receipt of damaged or incorrect merchandise. We kindly invite you to peruse our Shipping & Returns policy for further information regarding our policies on returns and exchanges.

  • Upon adding your desired items to the shopping bag, you will be able to compute the shipping cost. Kindly input the destination country to view available delivery choices and corresponding prices.

  • Our exquisite selection of products has been skillfully crafted to cater to every gender, skin type, texture, and hue. However, we must acknowledge that individual variances in skin reactions to botanical compounds are beyond our scope of control. Hence, we advocate performing a patch test on your arm before applying our product to your facial skin. We suggest allowing a minimum of two weeks for your skin to adjust to the new regimen, should you be incorporating our products into your skincare routine for the first time.

  • We extend our invitation to feature our product photos. However, we kindly request that you provide a hyperlink to either our homepage or the respective product page. Please be advised that any utilization of the photos beyond this context or modification of the images is strictly prohibited. Should you require high-resolution product photos, please do not hesitate to request them.

  • Due to the heightened demand and pressure on our courier service providers, shipping and delivery dates may be subject to reasonable delays. We kindly request your patience and understanding as we work to address any issues. We deeply apologize for any inconvenience caused. In case you have not received your item(s), please do not hesitate to reach out to us at info@hereditary.studio for further assistance.

  • Absolutely! At Hereditary Studio, we uphold our staunch stance against animal testing and meticulously vet all our suppliers to ensure stringent policies against animal cruelty.

  • Indubitably! Our products at HS are free of any animal-derived ingredients, unless specifically indicated in the corresponding product description.

  • The objective of our Ethical Sourcing Standard is to ensure that our partner suppliers comply with our rigorous ethics and sustainability standards. This program consists of a Supplier Code of Conduct, an Ethical Sourcing Policy, and assessments of our supplier(s) risks using the Supplier Ethical Data Exchange (SEDEX).

  • Hereditary Studio thoughtfully integrates natural ingredients with potent antimicrobial and antioxidant properties into our formulations. Some of the key ingredients we utilize include Vitamin E, Citrus, Grape Seed, Rosemary, and Radish Root Ferment filtrate. We are committed to using only cruelty-free, non-GMO, and all-natural ingredients that are safe for use

  • Our dedication to minimizing waste and promoting sustainable packaging practices remains steadfast. In alignment with our mission, we relentlessly explore refill and circular solutions that not only uphold the quality of our products but also manifest tangible environmental advantages.